Contact us
Questions about the app, a broken download, or a correction — we read every message.
Email support
The fastest way to reach us. We typically reply within 1–2 business days.
✉
Email
contact@ninedroid.com
What to include
- Your Android version and phone model (for app/pairing issues)
- The Ninebot model or serial number, if relevant
- A screenshot of any error message you see
- The exact page URL, if reporting a broken link or content issue
Before you write in
Common reasons people contact us
My scooter won't pair with the app
Check the troubleshooting tips in our FAQ section first — most connection issues are resolved by re-enabling Bluetooth and confirming location permission is granted.
I found outdated or incorrect information on this site
Please email us the exact page and the detail that needs correcting. We review every report and update the page promptly.
I have a question about my specific Ninebot hardware
We're happy to help where we can, though for hardware-specific warranty or repair questions, your device manufacturer's support channel will usually be faster.